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Client Service Representative- Call Center Job Opening in Ottawa, ON - Passport Health Canada Recruitment 2017

Job Description: Client Sales Representative (CSR)

Job Summary:

The CSR is responsible for providing exceptional customer service to clients by responding to service inquiries and conducting soft sales on services offered through Passport Health.

Responsibilities:

  • Respond to client inquiries via multiple communication channels
  • Build sustainable relationships of trust through open and interactive communication
  • Schedule travel and booster appointments
  • Promote expansion of products and services offered by Passport Health
  • Provide accurate, valid and timely information using the right tools/resources
  • Handle complex processes and multi-task in a fast-paced environment
  • Communicate effectively with internal departments/co-workers to maximize client experience
  • Perform any reasonable work requested that falls within the qualifications but not specifically described as determined by call center leadership team.

Minimum Requirements:

  • High school diploma/GED
  • Prior customer service/sales experience (call center experience preferred)
  • Excellent verbal and written communication skills
  • Ability to remain professional and courteous with customers / co-workers at all times
  • Experience working in fast-paced, goal oriented and team based environment
  • Proficiency with Windows based applications (ability to navigate within multiple screens)
  • Excellent track record of attendance and adherence to schedule
  • Fluent in verbal and written French is required

Job Type: Part-time

Job Location:

  • Ottawa, ON

Required education:

  • High school or equivalent

Required language:

  • French

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