Client Service Representative- Call Center Job Opening in Ottawa, ON - Passport Health Canada Recruitment 2017
Job Description: Client Sales Representative (CSR)
The CSR is responsible for providing exceptional customer service to clients by responding to service inquiries and conducting soft sales on services offered through Passport Health.
- Respond to client inquiries via multiple communication channels
- Build sustainable relationships of trust through open and interactive communication
- Schedule travel and booster appointments
- Promote expansion of products and services offered by Passport Health
- Provide accurate, valid and timely information using the right tools/resources
- Handle complex processes and multi-task in a fast-paced environment
- Communicate effectively with internal departments/co-workers to maximize client experience
- Perform any reasonable work requested that falls within the qualifications but not specifically described as determined by call center leadership team.
- High school diploma/GED
- Prior customer service/sales experience (call center experience preferred)
- Excellent verbal and written communication skills
- Ability to remain professional and courteous with customers / co-workers at all times
- Experience working in fast-paced, goal oriented and team based environment
- Proficiency with Windows based applications (ability to navigate within multiple screens)
- Excellent track record of attendance and adherence to schedule
- Fluent in verbal and written French is required
Job Type: Part-time
- Ottawa, ON
- High school or equivalent
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